For free lifetime product support call 02 9748 8899 or email support@q-see.com.au
For installation services, remote helpdesk and other paid assistance options please see Perisale online store here: https://www.perisale.com.au/product-category/accessories/services/
Helpful Links
These are our most common links:
Setup Q-See Plus App for QCW WiFi devices on your mobile
Setup Q-See QHSmart App for QDB Smart Video Doorbells on your mobile
Register your product for extended warranty
Warranty Register and Returns
Please register your new purchase for extended manufacturers warranty or request a return authorization for items that require warranty assistance with the next two links:
Return Material Authorization (RMA) here
Registration will qualify you for 24 months extended warranty.
Manuals and Guides
ThesePlease find following links to equipment manuals and guides:
Q-See QDBxx-AU Combined Doorbell and Chime manual
Q-See DIY Kit Manual – QT87x-xxx-x-AU range for all QT874 and QT878 based IP Ethernet cable type kits
Q-See DIY Kit Manual – QTH9x-xxx-x-AU range for all QTH94 and QTH98 based AHD Coaxial cable type kits
Q-See IP Home DIY kit user guide – For QT878-xx-1-AU etc
Q-See IP NVR User Guide – Updated – For QT874 / QT878 / QT816 / QT8732 / QT8764 / QTView-Server
Q-See QTN IP Camera Guide – For QTN80xxx cameras
For in installation guide for Apple MAC OSX please click here
For all older Q-See models and those supplied to other markets please see the Q-See USA support site here: https://qsee.custhelp.com/app/home
Software and Tools
Please find following links to equipment software and tools.
Mobile Apps:
Q-See QT View Mobile App for Android – For all QT NVRs and QTN Cameras
Q-See QT View Mobile App for Apple iPhone/iPad – for all QT NVRs and QTN Cameras
Q-See Plus Mobile App for Android – For all QCW WiFi NVRs and WiFi Cameras
Q-See Plus Mobile App for Apple iPhone/iPad – For all QCW WiFi NVRs and WiFi Cameras
Q-See QHSmart Mobile App for Android – For all QDB WiFi Smart Video Doorbells
Q-See QHSmart Mobile App for Apple iPhone/iPad – For all QDB Smart Video Doorbells
Q-See QHSmart App for Android APK direct download
All other software:
Q-See IP Tool PC version – For discovery and configuration of Q-See IP cameras
Q-See QT-ViewAI Windows version
Q-See QT-View Mac OSX version – For central management of multiple Q-See DVRs, NVRs & IP Cameras
Q-See Mini-CD copy of QP-1341 Spy Pen Software inc Manual and Time Setting Tool
Perisale / Generic IP Camera Search Tool – For camera search and configuration on a local network
Seagate Disc Wizard (for formatting USB hard drives as FAT32) or here select DiskWizard from Seagate
For instructions on using Seagate DiskWizard to format in Fat32 click here
Documents and Procedures
Please find following links to some of our documents:
Q-SeeAustralia/PerisaleAustralia and Q-See International Extended 24 month Warranty Policy
Please find following links to some of our technical discussion documents:
IP Camera Advantages – We discuss the benefits of IP cameras compared to the older types that use coaxial cable
Camera Resolutions – There are so many different standards we put together a few charts that we hope can help
DVR, TVR or NVR? – Which to choose? ~ What is the best type of Video Recorder for your needs?
Device Vandal Proof Ratings – What are IK ratings?